Several customers have come to the store recently with item(s) they wish to return. When they inform me that the item(s) are still in the car, I have said "OK, just bring it in here and we'll take care of it." Then they respond with "It's too heavy for me" and expect me to get it out of their vehicle and carry it inside.
Now, what I want to know is how it got into the car at the other end. I mean, this has not been only massive furniture items -- it hasn't even been furniture. It's been things like an outdoor umbrella or a rice paper screen. And it hasn't been only little ladies -- it's been "hefty" women and even big men who are clearly more muscular than me.
What it boils down to is that these people just want to make me carry their crap for them. F%@#ers.
At least there is the occasional "cool" customer. Like the guy yesterday who was willing to go to another location to pick up the table he had paid for because our staff had oversold our supply. But these folks are few and far between.
Most of them are like the lady who came in looking for a German cheesecake mix made by a company whose products we carried. Apparently, in her logic, since we had other products by that manufacturer then we must have that particular mix. She did not accept that it was not present with the other items, and wanted me to "check the computer" for it even after repeated attempts to tell her that we do not carry it.
Or they just come into the store and make us stare in confusion or slap our foreheads -- like the lady who was hobbling around with one crutch, but using it on the side opposite her brace/cast.
I did finally see someone other than SVB with a Sebadoh t-shirt, though. Had to be sure to get that into the annals here.
Next time: "You want me to put this in there?"
Subscribe to:
Post Comments (Atom)
6 comments:
Poor blubbez. It still amazes/confuses me how you deal with these idiots so nicely in a store, but refuse to deal with folks over the phone.
Buh? This, coming from the person who makes me call to place orders or resolve other issues? We've both got the no-likey-phone syndrome.
You misunderstand. You won't take a JOB that deals with idiots over the phone. I will/have/do. At least when you're on the phone with them you can make faces at them. =)
Ah. Quite so. But muttering under your breath or making snide comments doesn't work as well over the phone.
I just don't understand some ways of thinking. I would feel so guilty if I needed to ask an employee to help me get something out of my car. I'm sure I commit bad customer atrocities of my own (spacing out at check-out and then having to scramble for my credit card? Guilty!), but I hope they're not of the "I don't want to do this. You do it for me." variety.
Entitlement's a helluva drug. Turns everyone in the world into your personal servant. Just get even with 'em the Minnesota way...quietly and without them knowing about it. Like scratching their paint finish as you're jostling to get the furniture into the back, or comments like "you fell for the gold package, huh?", or farting in their general direction as you walk away. sweet!
so you found someone wearing a Sebadoh shirt 4 years after they pulled the plug? dude must've been homeless.
svb
Post a Comment