Thursday, December 02, 2004
The Case of (the) Missing Toys
[end crazy political rant mode]
A case of D&D miniatures that I had pre-ordered in late summer, and was supposedly shipped (according to the company) in the last week of October, still has not arrived. I have received other packages sent much more recently, so the mail is still getting through.
Unfortunately, tracking and/or delivery confirmation type services are not available when shipping to APO addresses, so there's no way for either side to confirm where the package actually is. I can't be entirely certain that they even sent it (though I've had excellent service from them in the past), or if it made it to Korea or not, nor can I prove to the vendor that I didn't actually receive it.
So the dilemma (perhaps not really a dilemma from a reader's perspective): I am out the cost of the product plus the shipping (which is most certainly NOT the Priority Mail I had to pay for), but I still would like this quantity of miniatures for gaming. Do I eat the loss and re-order or otherwise purchase replacements? Or do I hold out for the long-lost case to finally wash ashore (and go without my fix)?
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3 comments:
Go buy a Vader sword that you can touch when you purchase it and wait for the missing figures to show up.
Yuck. Well, I don't know whether I'd pay the same place twice. If you've purchased from them before, they are probably not too excited about losing a customer, if you can convey that (1) you haven't gotten the stuff, and (2) because of (1), you can't rely on this company to provide said products.
I guess it depends how much money we're talking, and how much business you've given them. But I'd try complaining first. And not just because that's my usual first resort for most things. It works with great frequency, and is especially useful when you're telling the truth, and really mean it.
I suspect the South Koreans intercepted the package and melted down your figures for ammo.
I suspect that some military grunt working in the mail room read what was in the box from the customs declaration and decided it needed a new home. His home. Has been known to happen.
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